Title: Missing Delegate for Shared Calendar or out of sync
Heading 1: Why a Shared Calendar May Go Missing
Subheading: When This Issue Occurs
A shared calendar may not appear on another user’s computer if the delegate permissions are not properly configured or if Outlook is not syncing correctly across devices.
Subheading: Impact of a Missing Delegate
Without proper delegate access, shared calendars won’t show up, and users may miss important events, scheduling requests, or shared visibility.
Heading 2: Steps to Fix a Missing Delegate
Subheading: Verify Delegate Access on the Calendar Owner's Computer
1. Open Outlook and go to Settings > Accounts > Select the account > Delegates & Sharing.
2. Ensure the delegate (person needing access) is listed under 'My Delegates' Delegates who can act on my behalf.
3. Confirm that appropriate permissions are granted (e.g., can view or edit calendar).
4. If the delegate is not listed, add them again and reapply permissions.
Subheading: Confirm Delegate Visibility on the Recipient’s Computer
1. Log into the delegate’s computer and open Outlook.
2. Go to Preferences > Accounts > Delegates.
3. Ensure the shared calendar appears under Shared With Me in the Delegates & Sharing section.
4. If not visible, remove and re-add the account, or manually open the calendar via File > Open Shared Calendar.
Heading 3: Troubleshooting
Subheading: Check for Outlook Sync Issues
1. Restart Outlook and ensure both users are logged in to Microsoft 365 environment without errors.
2. Look for any sync errors in Tools > Sync Errors.
3. If needed, rebuild the Outlook profile or clear the cache.
Subheading: Shared Calendar Still Missing?
Remove the delegate, restart Outlook, and re-add them. Also check for any mailbox permission issues in the admin console if using Microsoft 365.